{"id":431,"date":"2025-03-14T16:33:29","date_gmt":"2025-03-14T15:33:29","guid":{"rendered":"https:\/\/atelierdelaterreronde.com\/index.php\/refunds-and-returns-policy\/"},"modified":"2025-03-17T10:34:34","modified_gmt":"2025-03-17T09:34:34","slug":"refunds-and-returns-policy","status":"publish","type":"page","link":"https:\/\/atelierdelaterreronde.com\/en\/refunds-and-returns-policy\/","title":{"rendered":"Refunds and returns policy"},"content":{"rendered":" \n

Politique de remboursements et de retours<\/strong><\/h1> \n

At l’Atelier de la Terre Ronde<\/strong>, we place great importance on customer satisfaction and ensure the quality of every handcrafted piece created by Sylvie Souton Chany<\/strong>.<\/p> \n

1. Right of withdrawal<\/strong><\/h2> \n

In accordance with current legislation, you have a period of 14 days from receipt of your order<\/strong> to exercise your right of withdrawal and return an item to us, without having to justify your reasons or pay any penalties.<\/p> \n

Conditions pour un retour valide<\/strong><\/h3> \n
    \n
  • L\u2019article doit \u00eatre retourn\u00e9 dans son \u00e9tat d’origine<\/strong>, non utilis\u00e9, non endommag\u00e9, et dans son emballage d\u2019origine.<\/li> \n
  • Les frais de retour sont \u00e0 la charge du client<\/strong>, sauf en cas d\u2019erreur de notre part ou d\u2019un produit d\u00e9fectueux.<\/li> \n
  • Pour initier un retour, merci de nous contacter par e-mail \u00e0 [adresse email de contact]<\/strong> en pr\u00e9cisant votre num\u00e9ro de commande.<\/li> \n<\/ul> \n

    2. Damaged or non-conforming products<\/strong><\/h2> \n

    We take great care in packaging our creations, but if an item arrives damaged or does not correspond to your order, please contact us within 48 hours of receipt<\/strong> with photos of the product and packaging.<\/p> \n

    In this case, we will suggest :<\/p> \n

      \n
    • Un remplacement<\/strong> (sous r\u00e9serve de disponibilit\u00e9).<\/li> \n
    • Un remboursement int\u00e9gral<\/strong>, incluant les frais de retour.<\/li> \n<\/ul> \n

      3. Personalized items and custom orders<\/strong><\/h2> \n

      Personalized<\/strong> or custom-made orders<\/strong> cannot be returned or refunded<\/strong>, except in the case of defects or damage noted on delivery.<\/p> \n

      4. Repayment terms<\/strong><\/h2> \n

      Once the return has been validated, the refund will be made via the same method of payment used at the time of purchase<\/strong>, within 7 to 14 working days<\/strong> of receipt and inspection of the returned item.<\/p> \n

      If you have any questions, please do not hesitate to contact us at [adresse email ou num\u00e9ro de t\u00e9l\u00e9phone]<\/strong>.<\/p> \n

      Thank you for your trust and support for local craftsmanship!<\/strong><\/p> \n","protected":false},"excerpt":{"rendered":"

      Politique de remboursements et de retours At l’Atelier de la Terre Ronde, we place great importance on customer satisfaction and ensure the quality of every handcrafted piece created by Sylvie Souton Chany. 1. Right of withdrawal In accordance with current legislation, you have a period of 14 days from receipt of…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-431","page","type-page","status-publish","hentry"],"yoast_head":"\nRefunds and returns policy - Atelier de la Terre Ronde<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refunds and returns policy - Atelier de la Terre Ronde\" \/>\n<meta property=\"og:description\" content=\" Politique de remboursements et de retours At l’Atelier de la Terre Ronde, we place great importance on customer satisfaction and ensure the quality of every handcrafted piece created by Sylvie Souton Chany. 1. Right of withdrawal In accordance with current legislation, you have a period of 14 days from receipt of...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/\" \/>\n<meta property=\"og:site_name\" content=\"Atelier de la Terre Ronde\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-17T09:34:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/\",\"url\":\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/\",\"name\":\"Refunds and returns policy - Atelier de la Terre Ronde\",\"isPartOf\":{\"@id\":\"https:\/\/atelierdelaterreronde.com\/#website\"},\"datePublished\":\"2025-03-14T15:33:29+00:00\",\"dateModified\":\"2025-03-17T09:34:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/atelierdelaterreronde.com\/en\/home\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refunds and returns policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/atelierdelaterreronde.com\/#website\",\"url\":\"https:\/\/atelierdelaterreronde.com\/\",\"name\":\"Atelier de la Terre Ronde\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/atelierdelaterreronde.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refunds and returns policy - Atelier de la Terre Ronde","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/atelierdelaterreronde.com\/remboursements_retours\/","og_locale":"en_US","og_type":"article","og_title":"Refunds and returns policy - Atelier de la Terre Ronde","og_description":" Politique de remboursements et de retours At l’Atelier de la Terre Ronde, we place great importance on customer satisfaction and ensure the quality of every handcrafted piece created by Sylvie Souton Chany. 1. 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